SHIPPING & RETURNS
We aim to deliver all orders within 7-8 working days from time of purchase. All orders are dispatched on a timely manner and delivered via traceable courier service. A business day is considered every official working day of the week including Monday to Friday and do not include public holidays and week-ends.
Shipping Rate: Shipping charges will vary based on origin, destination, service, and package weight. Rates include freight plus handling and packaging, as well as the actual postage required.
We operate a 14 day returns policy if it’s not to your satisfaction. So far NEVER HAPPENED !!
Goods Returned Process
This policy is only applicable if you are the end user and you purchased the equipment directly from Air Relax or authorization dealers. In the unlikely event that you are not satisfied with your purchase, you may return it within (14) days of the purchase date. All returns and exchanges are subject to the conditions listed below.
1. Returns and exchanges must have a Return Merchandise Authorization (RMA) number. Obtain an RMA number by contacting us at firstname.lastname@example.org. Returned items without an RMA will not be eligible for a credit to your account.
2. Returns must be received within 7 days of RMA issuance.
3. Product and packaging must be returned in new and undamaged condition. Any product(s) showing signs of wear or being soiled in any way will be deemed “unacceptable” and you will be so notified. Unacceptable returns/or exchanges may be reshipped to you following payment of an inspection/shipping fee.
4. Returned items will be subject to a 15% restocking fee. A returned item is an item that is being sent back for a refund.
5. If you refuse delivery of your order for any reason, you will be refunded the cost of your order less the shipping fees once your item is received and inspected.
6. All partial or full refunds will be posted to the credit card used for purchase.
7. Air Relax is not responsible for items lost or damaged during shipping.
8. Ship (on your own cost) your return with package tracking and insurance. Air Relax is not responsible for items lost or damaged during shipping.
To return goods you must first contact us via telephone or email and advise us of your intention to return the goods. Please make sure you have your personal details, order number and date of order to hand.